Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Metadata Access
•Using the GetSchemaForObject Web Method
•Using the GetAllSchemaForObject Web Method
•Using the GetAllAllowedObjectNames Web Method
About Metadata Access
You can import an existing set of business objects into the tenant using the Business Object Uploader tool. The tool communicates with the Service Manager Application Server using public web services to facilitate user logins, population of data-entry forms, and the upload of business object data.
The workflow in the Business Object Uploader is as follows:
1.Log into an instance.
2.Load the list of all allowable business objects.
3.Select a business object.
4.Load the metadata for the selected object.
5.Complete the data for the fields being imported, if needed.
6.Submit the new object to the system.
When designing your API, to know what objects you can create, get a list of allowed objects by using the GetAllAllowedObjectNames web method.
To know what fields you want to submit to the create object call, you need to obtain the metadata, by using the GetSchemaForObject web method.
To upload objects even with "special" fields visible (like RecID), use the GetAllSchemaForObject web method.
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